CUSTOMER SURVEY

CUSTOMER SURVEY


Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Jim's Towing & Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Jim's Towing & Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Agree
Agree Disagree Strongly
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Applicable
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


Reviews

Just experienced wonderful customer service...professional, safe, accommodating and timely!

, 06/12/2020

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Keep your hair dresser close and your mechanic closer! I had the best experience ever! This shop is white glove clean, the customer service beat what you get at the big dealerships and they are HONEST!!!! Bob saved me a boat load of money and gave it to me strait. Hopkins Ford tried to pad their pockets thinking I was a weak female who falls for the line "Ma'am, you need to replace the whole front end, and by the way, we can do it today and give you a ride to work. It will only cost you $680". Yeah right! How can a truck that cost $32,000 and is just 5 years old require that much work????? It doesn't! Bob, THANK YOU! You have a new customer, WHEN I need work and I'm going to send everyone I know to your shop. It's really nice to know there are still a few honest men out there who aren't trying to make a million bucks on the backs of hard working people. BLESS YOU!

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This place is great! I'm 20 and don't no much about cars so I went to various place for estimates on a muffler fix. Other companies were charging me hundreds of dollars do replace various pieces. Jim's towing took a look and said "It's just a rusted out hole, we can patch that up. No need to replace the entire piece." They cut out the rust and welded a new piece into the spot and my car is so quiet now! They were honest, VERY friendly, did a great job, and saved me several hundred dollars; super highly recommended! It's THE quality mechanic shop that one always hopes to find.

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