CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


Reviews

Just experienced wonderful customer service...professional, safe, accommodating and timely!

, 06/12/2020

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Keep your hair dresser close and your mechanic closer! I had the best experience ever! This shop is white glove clean, the customer service beat what you get at the big dealerships and they are HONEST!!!! Bob saved me a boat load of money and gave it to me strait. Hopkins Ford tried to pad their pockets thinking I was a weak female who falls for the line "Ma'am, you need to replace the whole front end, and by the way, we can do it today and give you a ride to work. It will only cost you $680". Yeah right! How can a truck that cost $32,000 and is just 5 years old require that much work????? It doesn't! Bob, THANK YOU! You have a new customer, WHEN I need work and I'm going to send everyone I know to your shop. It's really nice to know there are still a few honest men out there who aren't trying to make a million bucks on the backs of hard working people. BLESS YOU!

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This place is great! I'm 20 and don't no much about cars so I went to various place for estimates on a muffler fix. Other companies were charging me hundreds of dollars do replace various pieces. Jim's towing took a look and said "It's just a rusted out hole, we can patch that up. No need to replace the entire piece." They cut out the rust and welded a new piece into the spot and my car is so quiet now! They were honest, VERY friendly, did a great job, and saved me several hundred dollars; super highly recommended! It's THE quality mechanic shop that one always hopes to find.

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