CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
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I brought in my Toyota Yaris early this morning due to a check engine light that came on the day before. I know Mondays are very busy for your shop and Bob said it may take some time before he can start working on it. I said no problem & I understand. I got a call in the early afternoon letting me know my car was done and he fixed the Timing Solenoid (VVT) and my car was ready to be picked up! I was so happy and picked up my car shortly after. My husband & I only bring in our cars to your automotive shop as we trust you and your staff. You are honest and very close to where we live. Thank you again for all the hard work you do and for taking care of our vehicles!! :) Diane Zavadin, 03/27/2023 |
The shop was amazing. I called and they got me in the same day, repaired and returned my vehicle within a couple of hours. I highly recommend this shop! Donna Worf, 06/29/2021 |
Just experienced wonderful customer service...professional, safe, accommodating and timely! Di@OurPlace, 06/12/2020 |
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